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IT Support and Services
We tailor our IT support and services to work the way you see fit your business and budget, priding ourselves on delivering through dedicated teams. Our goal is to help your businesses prosper and to ensure that the road to success is a smooth one.
Our teams comprise of:
- Helpdesk 1st/2nd line
- Helpdesk 3rd line and consultants
- Technical account manager
- Commercial account manager
MAKE YOUR DATA DISCOVERABLE
Regardless of contract cover, this service is offered to every customer.
Once the contract and services are approved by the technical managers, a welcome pack will be sent to the customer out lining the call systems, your technical teams, their names and contact details.
- Premier IT Solution operates 24/7
- ITIL based support model
- Visibility and access to your tickets available through our management portal
- SLA 15 min response with 1-2 hr fix for Remote support and 1-4 hr fix for On-Site Cover.
- Directly supporting your end users or providing escalation for your in-house IT staff (third line support)
- Proactive scheduled onsite visits
- Mac / PC / mobile devices
- Disaster recovery and business continuity
- Complete IT outsourcing
- Management of All 3rd parties, ISP, Office Phones/ staff mobiles