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020 3393 3003
sales@premieritsolution.co.uk
technical@premieritsolution.co.uk
IT Support & Services
We offer a wide range of support services to help your business prosper without the concerns of supporting IT too. Our tailored support services will give you the opportunity to focus upon running your business more smoothly.
Our teams comprise of:
- 1st/2nd line helpdesk support
- 3rd line technicians and IT consultancy
- Technical account manager
- Commercial account manager
Full & transparent service
We offer the same service to each of our customer regardless of contract type.
Once approved with our technical managers we will send you a welcome pack explaining exactly what you can expect from us and how we will deliver it to you.
- 24 / 7 customer support from our team
- ITIL based support model
- Ticket based management portal
- SLA 15 min response with 1-2 hr fix for Remote support and 1-4 hr fix for On-Site Cover.
- Directly supporting your end users and in-house IT staff for escalation if required
- Proactive scheduled visits to your premises
- PC, Mac & mobile devices
- Disaster recovery services ensuring business continuity
- Fully managed IT outsourced service
- Management of all 3rd parties including your internet providers, office & staff phones